Terms & Conditions
Gapo Technologies Terms and Conditions of Service
Gapo Technologies provides service on the following products:
- Laptop Computers
- Desktop Computers
- Apple iDevices (iPads, iTouches, iPhones)
- Data Recovery on Storage Devices
Any product not listed may be serviced at the discretion of Gapo Technologies managers and technicians, but ability to service is not guaranteed, either implicitly or explicitly.
We provide free estimates on all standard supported products, however some non-standard devices might require a quoted estimate fee due to the difficult, time-consuming, or technical nature of diagnosing them.
Estimates can typically be given in person and on the spot either by a manager or technician, but can occasionally take over 24 hours due to job volume, the specific problem, difficulty of estimate, and specialized nature of some devices.
Over-the-phone estimates are non-binding. Any estimate given over the phone is intended for informational purposes only so that our customers can have some idea of what to expect, but unless we can see the device in our hands, we cannot offer an accurate or binding estimate.
While we try to be as thorough as possible with all estimates, we do not guarantee that our estimate is all-inclusive and final. Often, it is incredibly difficult or impossible to identify every problem affecting a device until some work is performed. Our estimates may evolve or change during the course of servicing your device. If our technicians need to update the estimate, we will let you know as soon as possible why it has changed, and request permission to continue the service. If there are ANY changes on your estimate, we will ALWAYS let you know immediately, and all changes MUST be approved by you before we move on with any work! Our initial estimate will always remain valid within the scope of the services it was originally attached to, though we may advise you that the original service may have become unnecessary or unlikely to resolve the issue.
Limited Shop Warranty
All service performed by Gapo Technologies technicians in a Gapo Technologies facility (except those listed in the warranty exclusions section, below), using parts purchased by Gapo Technologies, to fix a specific symptom or device issue is guaranteed for 30 days from the date of the service. If multiple issues or symptoms are addressed by a repair, all are covered by the 30 day guarantee period. The guarantee does not cover issues that may develop within the guarantee period that are not related to services performed or to the original issue or symptom diagnosed and repaired.
All parts obtained by Gapo Technologies for service on your device are guaranteed for 30 days from the time of installation, and are covered under warranty. Parts purchased for a repair cannot be refunded, upgraded, or returned for credit. Parts are not guaranteed to be new unless explicitly stated. While we prefer using new parts as often as possible, often only used or refurbished parts are available. Used and refurbished parts are still covered under the Gapo Technologies Limited Shop Warranty.
We do not offer warranties or guarantees, explicit or implicit, on any of the following:
- Any service using parts not purchased through Gapo Technologies
- Any software issues, including virus removal
- New symptoms/issues not directly tied to the original service within the 30 day guarantee period
- Installing new hardware or modifying existing hardware in the 30 day guarantee period voids the Gapo Technologies Limited Shop Warranty
- Recurrence of original symptoms or issues caused by user error or negligence in the 30 day guarantee period, including but not limited to physical damage (drops, crushing, exposure to temperature extremes), liquid damage (spills on and liquid immersion of the device), electrical damage (improper grounding, contact w